Integration is the process of connecting two components. When we talk about IT system integration then it means a connection between physical components like computer hardware, machines, and virtual components like software, applications, database. Integration reduces the installation and maintenance cost as all applications and data can be managed from one platform. System integration overcomes the complexity of securing each system. Businesses can prevent unauthorized access by the centralized security system. The protection is easy for a smaller number of tools.
System integrators are experts of interface protocols, hardware and software engineering, systems and enterprise architecture, etc. They are capable of dealing with different data formats, delivering hybrid integrations, and maintaining data integrity. Enterprise application integration, business process management, and data quality are considered the most crucial capabilities of system integrators. Some system integrators also offer long-term maintenance services. System integrators make businesses more flexible, agile, and scalable. System integrators match existing products with client needs to find a productive solution. System integrators are good researchers. They do a lot of diagnosis and troubleshooting tasks. System integrators work out on the needs of the businesses and plan integration such that it provides the best solution. After development, they keep on testing the integration system to find the scope for improvements.
According to a report, 69% of IT leaders say that lack of integration is causing disconnected customer experiences at their company.
Based on the current trend and demands, here are the 5 technologies that a system integrator should know:
Automation reduces human effort and improves the quality of work. It can eliminate a number of regular tasks that are done manually, such as data entry, information sharing, compiling of reports, sending emails, validation of data, sending notifications, etc. Application integration unifies the ICT environment and synchronizes information. System integrators should use automation to connect specialized applications for the task. All the tasks that are repetitive and involves multiple handoffs can be automated. System integrators can build automated workflows or launch self-service portals to save time. By reducing even a few minutes on daily basis can be beneficial in long term.
- Machine Learning
System integrators should adopt machine learning for more productivity and better customer experience. Data integration handles data preparation for machine learning in the best way.
- Cloud Computing
It is important that system integrators should be cloud-agonistic. Agility is equally important in system integration as in any other field. With the rise of remote work, businesses are adapting cloud-based ICT infrastructure. Even on-premises businesses are shifting towards the cloud for a number of reasons, such as pay for what you use. There is no need for hardware procurement with the cloud. It offers scalable, flexible infrastructure. System integrators can offer more secure and robust services.
- Data Types
Different data types have different purposes. System integrators should put data in the best possible format for the successful completion of the task. There are the following types of data as per the current trend:
• Spatial data
It is important for insight generation. By adding spatial components, the quality of data becomes better.
• Real-time data
A prevalent form of data. It is giving rise to 5G, sensors, etc. System integration often requires the analysis of real-time data and smart decisions are required for such analysis.
• Augmented Reality
It is also known as AR. The demand for augmented reality is rising with its availability in day-to-day devices for example scanners in mobile phones, etc.
- Metadata Management
It has become important to manage data with the growing size of businesses. The tracking of the origin of data, what data is, how it has been modified is critical. Metadata put indicators on data, and system integrators can easily find out the origin and other details.
Customer relationship management has become important in the digital age. It helps system integrators to store data, streamline processes, and enhance customer experience.
API is an application programming interface. It is a software that connects applications and other systems of the ICT environment.
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